Accountants, attorneys, realtors and more who serve you in Spanish or English. Every Avalado expert is interviewed by our team, with licenses you can look up. Using Valado is free.
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Privacy Policy
Last updated: November 2, 2026
The short version: we collect only what we need to feature experts and connect them with clients. We never sell your personal information, and you can ask us to update or delete it at any time.
1. Who we are
Valado is a bilingual directory of professionals who serve clients in Spanish, interviewed by our team, serving clients across the US. Valado is a brand of Lumigraph Press, based in Houston, Texas. In this policy, "Valado," "we" and "us" mean Lumigraph Press.
Questions about your privacy? Reach us through our contact form.
2. What we collect
Visitors. You can browse without an account. We automatically collect basic technical information, such as device type, browser, pages viewed and approximate location based on IP address, to keep the site working and understand how it is used. Your language choice is remembered on your device.
Monthly list subscribers. Your email address.
Experts who apply. Your name, business name, specialty, email or WhatsApp number, and what you tell us about your work. If you say yes and ask us to draft your profile, we also use what is already public about your work, such as your website, public listings and license records. That draft stays private until you claim and approve it, and we delete it if you do not claim it within 45 days.
Featured experts. Everything above, plus your interview, your photo, your license or credential details, your service area, the languages you work in, and the contact details you choose to publish. With your permission, we may record your interview so we can write your story accurately.
Nominations. When someone nominates you, they give us your name, business, specialty, contact information and a short reason. We use it only to contact you about being featured.
People who contact an expert. Before we show an expert's contact details the first time, we ask for your first name and your email or WhatsApp number, and we note which experts you view contact details for. You enter this once per device. Some experts let you add a short note about what you need and when. We send your note to that expert, and if they use the Valado lead inbox, it is kept in their Valado account until they delete it or close their account.
Messages. Anything you send us directly.
3. Accounts, bookings and contact requests
Experts with an account. You sign in with Google or LinkedIn. We receive your name, email address and profile photo from that service. We never see or store your password. We also keep what you add to your profile: your text, photo, links, license number, contact details and booking settings.
Experts who sync a calendar. If you paste a private calendar link (iCal), we keep the link so we can refresh it, and we read only the start and end times of events marked busy. We use those times only to hide them on your booking calendar. We do not keep event titles, descriptions, places or guests. The link is never shown on your profile or to anyone else on Valado. Remove it anytime in your booking settings, and we delete the link and the busy times we stored.
People who book an appointment. Your name, email address, optional phone number and optional note, plus the time you chose. We send these details to the expert you booked, and we email you and the expert a confirmation that includes the call details the expert set.
People who ask for an expert’s contact details. Your first name, your email or WhatsApp number, the expert you asked about and whether you want the monthly list. We share your first name and your email or WhatsApp number with that expert, by email, so they can reply to you. We do not share them with other experts.
4. Where it comes from
From you, from people who nominate you, from public records, such as state licensing databases, that we use to look up licenses, and from public websites and professional profiles, such as LinkedIn, that experts share with us.
5. How we use it
To run and improve Valado.
To review applications, interview experts and look up licenses in public records.
To write and publish expert profiles. A profile is published only after the expert approves the final text.
To transcribe interviews and to help draft and translate profiles with AI tools. A person on our team reviews every profile, and the expert approves the final text before it is published.
To send the monthly list. You can unsubscribe at any time.
To show expert contact details, to limit bulk copying of them, and to tell each expert how many people requested their contact. We tell experts totals, not who you are. We share your name and contact with an expert only if you send that expert a request through Valado.
To answer your messages.
To keep the site safe and to comply with the law.
6. What is public
Only a featured expert's approved profile is public: name, photo, specialty, story, credential summary, service area, languages and the contact details the expert chose to show. Everything else stays private. We never publish the name of the person who made a nomination without their permission.
Anything published on a profile is public. Other people and search engines can see it, copy it or save it, and we cannot control those copies.
7. Valado and Lumigraph Press
Valado and Lumigraph Press are run by the same business. Information you give Valado stays within that company. Here is how each group's information is used across the two brands:
Experts who apply or are featured: Lumigraph Press may contact you about its book and publishing services. Being featured never depends on buying anything, and you can ask us to stop these messages at any time.
Visitors and people who request an expert's contact: we do not use your information to market Lumigraph Press services to you.
Monthly list subscribers: the list is about new experts. It may occasionally mention Lumigraph Press, and you can unsubscribe at any time.
If Valado ever becomes a separate company, we will update this policy and email featured experts and subscribers before any information moves.
8. Who we share it with
We do not sell or rent personal information. We share it only with:
Service providers that help us run Valado, such as web hosting, email delivery, analytics and form tools, who must protect it.
Authorities, when the law requires it or to protect the rights and safety of people. In a private lawsuit, we release personal information only with your permission or when a valid subpoena or court order requires it.
A buyer or successor, if Valado is sold or merged, who must follow this policy.
When a visitor contacts an expert by WhatsApp, phone or email, that conversation happens outside Valado and is covered by the policies of those services.
9. Our service providers
These companies run parts of Valado for us. Except for the AI tools listed last, they may process personal information only to provide their service:
Netlify: hosts the website.
Supabase: stores the database, sign-in accounts and profile photos.
Resend: sends our emails, such as booking confirmations and profile updates.
Stripe: processes Valado Pro payments when Pro is open. We never see or store your full card number.
AI tools: Granola and Fathom record and transcribe expert interviews. AI assistants such as Anthropic’s Claude, Google’s Gemini, Meta AI and xAI’s Grok help us draft, translate and review profile text and our messages. Unlike the providers above, these companies process what we send them under their own terms, and some may use it to improve their AI models. We send them only what the task needs.
Google and LinkedIn: only when you choose to sign in with them.
Google Analytics: measures how visitors use our public pages, such as pages viewed, searches, button taps, approximate location and device type. We turned off Google's advertising features and cross-device tracking. It does not record your screen or what you type, and our admin and expert dashboard pages do not use it.
YouTube, Vimeo and Loom: when an expert adds an intro video, the player loads from that service only after you press play. That service may then use its own cookies.
When you book an appointment, your name, email, phone and note are shared with the expert you booked so they can meet with you. When you ask for an expert’s contact details, we keep a record of the request.
10. Cookies
We use only the cookies and similar storage needed for the site to work, to remember your language and to measure basic usage. Google Analytics sets its own cookies to count visits. We do not use advertising cookies. You can block cookies in your browser and the site will still work.
We do not sell your information or use it for advertising, so there is nothing to opt out of. If your browser sends a Global Privacy Control signal, we treat it as a request not to sell or share your information. We do not respond to Do Not Track signals, because we do not track you across other websites.
11. Sign-in and saved details
If you have an account, we use a cookie to keep you signed in. If you ask for an expert’s contact details, your first name and email or WhatsApp are saved on your own device so you do not have to type them again. You can clear them by clearing your browser’s site data.
12. How long we keep it
Profiles: while the expert is featured, and deleted within 30 days after removal, except records the law requires us to keep.
Interview recordings: deleted within 90 days after the expert approves their profile.
Applications and nominations that are not featured: up to 12 months, then deleted.
Subscribers: until you unsubscribe.
Contact requests: up to 12 months, then deleted.
Calendar busy times: replaced at every sync, and deleted when you remove the calendar link or your account.
13. Your choices and rights
You can ask us to show you, correct or delete your information, get a copy of it, remove your profile, or stop sending you emails. We offer these choices to everyone, wherever you live. Send a request through our contact form or email hello@valado.co, and we will respond within 30 days. Laws such as the Texas Data Privacy and Security Act may give you additional rights, and we will honor valid requests. We will not treat you differently for using these rights.
Confirming it is you. Before we act on a request, we may ask you to confirm your identity, for example by replying from the email we have for you. Someone you authorize in writing may make a request for you.
Visitors without an account. We do not link browsing data to a name, so we may not be able to find information about a visitor who never gave us their details.
Appeals. If we deny your request, reply to our answer and tell us why you think we got it wrong. We will answer in writing within 60 days. If you still disagree, you may contact your state attorney general.
Featured experts can also download a copy of their information, pause their profile or delete their account at any time from Settings in their Valado account.
14. Deleting your account
Experts can delete their account at any time from their dashboard, under Delete my account. This removes your profile, photos, booking settings and upcoming bookings, and signs you out. Your public profile disappears right away. Copies in backups and emails we already sent may remain for up to 30 days. You can also ask us to delete your information through our contact form.
15. Records of your consent
When you create an account, submit your profile or approve it, we keep a record of what you agreed to, the version of these documents, the date and time, your email address, your IP address and your browser type. We keep these records while your account exists and for up to 4 years after, even if you delete your account, to show what was agreed.
16. Security
We use reasonable safeguards to protect your information. No system is perfectly secure, so please contact us right away if you believe your information has been exposed. If your information is exposed in a way that could harm you, we will notify you as the law requires.
17. Where your information is stored
Valado is for people in the United States. Your information is stored and processed in the United States by the providers listed above. Some of their staff may access it from other countries to provide their service.
18. Children
Valado is for adults. It is not directed to anyone under 18, and we do not knowingly collect information from children. If we learn that we have, we will delete it.
19. Accessibility
We want Valado to work for everyone, including people who use screen readers, keyboards or larger text. If something is hard to use, tell us through our contact form and we will help and fix it. Read our accessibility statement.
20. Changes to this policy
When we update this policy, we will change the date at the top. If a change is significant, we will tell featured experts and subscribers by email before it takes effect, for example in our monthly list.